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Payment:

Payments for walking or sitting service are to be paid in full at the time of Registration for new clients or on the first day service begins for regular clients.

We accept Cash, Check, Visa, Master Card & PayPal.

Mail your check payable to Pet Nanny to the office @ 42032 Saltz Road, Canton, MI 48187

Send PayPal money to: jsconner@comcast.net.

Advance notice is required if you intend to pay with a credit card. A small additional fee will apply to cover Credit and PayPal fees.

Unpaid Balances:

Payment is due prior to departure. Any unpaid balance will accrue a late payment fee of $10 per week.

Cancellations or Late Booking fee:

Vacation or Out-of-town service we need at least a 5 days notice via phone or email for booking/canceling service. If notice is received less than 5 days notice a $5 per visit or $20 per booking charge will apply (whichever is less).

Exception to Daily Dog/puppy Visits. You can cancel or order services same day if needed but would like a 6 hour window to notify the Nanny in time, if the Nanny shows up you pay the visit.

Overnight cancellations:

Due to the time required for Overnight stays we need to turn business away. If you Cancel you will be subject to a 25% service fee of the total.

Holiday Cancellations:

Holiday Cancellations two weeks prior to first visit is 50% refundable for entire schedule for just Holidays: Thanksgiving, Christmas Eve, Christmas, New Years Eve and New Years Day.

Referrals:

See Referral tab for credits

TLC:

Tender Loving Care / FREE